Refund & Service Assurance Policy
Effective Date: August 20, 2026
At Worklance LLP, our goal is to provide freelancers, independent professionals, marketing agencies, and software agencies with valuable business opportunities through our lead generation platform. This policy explains our approach towards subscription plans, lead-related concerns, and support assistance.
We continuously work towards maintaining lead quality, verifying available information, and providing a smooth experience for our registered users.
By subscribing to any Worklance LLP plan, you agree to the terms mentioned below.
1Our Commitment Towards Lead Quality
Worklance LLP focuses on providing relevant business opportunities through our verified lead generation process.
Before sharing leads with registered users, we make reasonable efforts to verify available information and ensure that the lead requirements are genuine.
However, business outcomes depend on various factors including communication, pricing, portfolio, expertise, and client decisions.
2Subscription Plans & Service Activation
Worklance LLP provides subscription-based plans designed to help freelancers and agencies access potential business opportunities.
Once a subscription plan is successfully activated, users can access the services and benefits included in their selected plan.
3Lead Support & Replacement Assistance
We understand that accurate lead information is important for business growth. In case a user identifies any genuine issue with a provided lead, Worklance LLP provides support assistance.
- Incorrect contact details
- Invalid lead information
- Duplicate lead information
- Requirement mismatch
Our team will verify the concern and provide suitable assistance wherever applicable.
4Refund Eligibility
Worklance LLP believes in providing fair solutions to its users. Refund requests may be considered in situations where:
- The provided lead information is found to be incorrect after verification
- Worklance LLP fails to provide the committed service benefits mentioned in the selected plan
- A valid service delivery issue occurs from our end
All refund requests are reviewed individually to ensure a fair resolution.
5Refund Request Timeline
45 Days from Subscription Activation
Users can raise refund-related requests within this timeframe.
Requests received after this period may not be eligible for review.
6How to Request Support or Refund
Users can contact our support team with the following details:
Our team will review the request and provide an appropriate resolution.
7Cases Where Refund May Not Apply
Refunds may not be applicable in situations where:
- • A user does not follow up with provided leads
- • A user is unable to convert a lead into a project
- • A client chooses another service provider
- • Commercial discussions between user and client do not proceed
- • Expected business results or earnings are not achieved
- • The user violates Worklance LLP Terms & Conditions
Worklance LLP provides business opportunities but does not guarantee project confirmation, revenue, or earnings.
8Lead Conversion Disclaimer
The success of any business opportunity depends on multiple factors, including:
Worklance LLP provides genuine opportunities but does not control final client decisions or agreements.
9Subscription Cancellation
Once a subscription plan is activated, cancellation requests cannot be processed for the remaining subscription period.
Subscription benefits are assigned to the registered account and cannot be transferred to another user.
10Refund Processing
If a refund is approved after verification, it will be processed through the original payment method used during purchase.
The processing time may depend on the payment gateway and banking partner.
11Customer Support
For any questions related to subscriptions, leads, or refunds, please contact: